Core Return Policy & Procedure

 

 

No core return, No Warranty

 

 

All of our cooling units are sold on an exchange basis. This mean we get the old cooling unit back in exchange for the cooling unit we are sending you. We pay for the return freight, all you have to do is package the old unit so we can have UPS or FedEx come by and pick-up the old unit.

 

The core return in very simple:

  •  Place your old unit in the same box that the new unit arrived in. Use same packaging inside to protect unit from damage.

  • Tape the box well so it will not come open in transit.

  • Call RVCOOL at 1-800-515-6823 to let us know it is ready for pick-up

  • RVCOOL will take care of shipping arrangements and RVCOOL will pay return shipping on the core return.

  • Set box outside for UPS pick-up. UPS will bring a label to put on the box.

  • UPS will pick up old unit at same location they dropped off the new unit.

  • We activate your warranty when your old cooling unit arrived back at RVCOOL.

  • We ask that the core be ready for return in two weeks (14 days) of receiving your new cooling unit.

 

No core return, No Warranty

 

 

We do not charge a core fee up front. To insure we get our cores back and in a timely manor, we tie your warranty to the core return. This means we do not activate your warranty until we receive your core. Our rebuilding business relies on a steady supplies of core returns so we can supply more customers, just like you, with replacement cooling units. So, we send you a cooling unit in "good faith" that we will receive your old unit back.

 

  • It is your responsibility to contact RVCOOL within two weeks (14 day) to schedule a pick-up of your core.

  • After 30 days (and several attempts) if we are unable to get the core back,  RVCOOL reserves the right to void the warranty on your new cooling unit and charge you for the loss of our core.

 

Core Values are as follows:

  • Cooling units that ship regular UPS ground..........$100.00

  • Side-by-side cooling units that ship truck freight...........$200.00